Frequently Asked Questions
- Can I get my frame delivered?
Yes, we run a fleet of delivery vehicles to offer our customers a nationwide delivery service, offering flexibility on times to suit your needs. We do not have a hi-ab, so it is advisable that the customer/site has the use of suitable lifting equipment at the delivery address to offload larger frames.
- Can Forest Oak install my oak frame?
Yes, we can help support you through all aspects of design, production, and installation. We have a team of specialist oak erectors that can help you with the installation of any size project. This includes everything from ground works, brickwork, frame installation, specialist glazing, through to door and roof lantern installation, roofing and the final oiling of your frame.
- Can Forest Oak help me with the design?
Absolutely, if you only have an idea and are stuck for design, we have a number of specialist oak frame architects that we work closely with. We will work with these designers to turn your idea into a finished product that you are happy with. We can turn your ideas into full working drawings usually within 3-5 working days.
Once you are happy with the design, we can then assist in taking the drawings through the planning process.
- How do I care for my oak frame?
We can supply an extensive range of cleaning solutions and oils for both internal and external use along with expert advice on how to care for your oak frame.
We are stockists of the ‘Osmo’ range of products – an oil widely used by oak framers that helps retain the timber’s natural beauty and durability for years to come.
Call us for prices and further details.
- Do you hold certifications?
CITB Health, Safety, and Environment. CSCS Card.
- Why buy from Forest Oak?
When you buy from Forest Oak, you buy for quality and innovation. We combine this with excellent value for money and unbeatable product knowledge.
Through our parent company, Border Hardwood, we have long-established relationships with some of the largest sawmills in Europe that have grown over generations. We source our oak directly from these trusted mills and benefit from exclusivity – meaning when you buy from Forest Oak, you will not be dealing with a number of ‘middlemen’. Your product will come from the forest, into manufacture, then we will deliver your project directly to you…
- How do I order my frame?
Ordering your frame couldn’t be easier, just call Forest Oak on 01939 238 007 or send an email to firstname.lastname@example.org with your idea or drawing and we can begin the process of turning your vision into reality.
- What is the turnaround time?
Turnaround time for your project is 6 weeks from design to delivery. However, if you are on a short turnaround time we can sometimes make allowances and aim to suit your schedule.
If you would like to discuss this further, please call our dedicated team on 01939 238 007.